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General Management Development

Who should attend: 

Managers and Middle Managers who manage staff through first and second line leaders, section heads and team leaders. The programme is relevant for those with experience of management and newly appointed managers.

10 days
Course aims: 

This broad-based programme has been specifically designed to help managers achieve improvements in productivity and performance through people and takes into account key ‘topical’ management issues

 

The course would enable participants to share successes, experiences and difficulties with others in order to build on successes and overcome difficulties.
Course benefits: 
  • Understand your role in a constantly changing work environment
  • Plan, organise and manage change in a more productive way
  • Work more closely with your colleagues and senior management
  • Encourage high performance from your teams
  • Take better decisions and achieve more effective implementation
  • Manage conflict in a more effective way
  • Understand the need to develop yourself and those who are responsible to you
Course outline: 
  • The challenge face by middle managers today: exploring the changing role
  • The need for change. Why do we resist change?
  • Planning, implementing and communicating change, for maximum results and minimum de-motivation
  • Managing performance: target setting to improve motivation
  • Taking and implementing tough decisions
  • Building positive relationships with colleagues and senior management
  • Developing credibility as a leader
  • Developing people through meaningful appraisals
  • Principles and practicalities of delegation and empowerment
  • Effective coaching skills
  • Building the organisational team
  • Managing conflict
  • Action planning