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Implementing and Auditing an ISO 9000:2000 Quality Management System

Who should attend: 
  • Those responsible for implementing and auditing an ISO quality management system.
  • Quality Professionals
  • Directors, Senior Managers, Managers
  • Risk professionals
  • Staff representatives
  • Engineering, Technical, Operations, Projects, Human Resources and other Staff involved in organisational improvement and performance evaluation
4 days
Course aims: 
Participants attending this programme will:
  • Gain better understanding of the aims and objectives of quality management systems
  • Understand the ISO 9000:2000 standard and how to create necessary policy, procedures, and work instructions
  • Learn the 14 steps to implementing the ISO 9000:2000 standard.
  • Understand the principles and practices of auditing
  • Effectively prepare for, carry out, report and follow up internal audits
  • Understand the registration process.
  • Contribute to the development and improvement of their organisations' management system
Course outline: 
  • Overview of quality management system
  • Introduction to ISO 9000:2000 series of standards
  • Requirements of ISO 9001:2000 standards
  • Hierarchy of documentation: policy statement; operating procedure; work instructions; quality records; quality plan
  • An in-depth look at ISO 9001
  • Exercise: establishing an organization’s quality policy
  • ISO 9001 review
  • Implementing the ISO 9000 quality management system
    • 14 steps to registration
    • Structure and responsibility, training and communication
    • Importance of top management involvement
  • Documentation and document control
  • Introduction to auditing
  • The audit process
  • Planning, preparing, performing and reporting audits
  • Conducting the audit
  • Writing an audit report
  • Corrective action follow-up
    • Evaluating corrective action plans
    • Verifying implementation of corrective actions and closing audit findings
  • Administering the audit programme
  • Improving the audit
  • Action plan