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Quality Management Best Practice + ISO 9000:2000 – International Quality Management Standards Overview

Who should attend: 

Quality Professionals as well as Directors, Senior Managers, Managers and Staff responsible for quality management and business / organisational improvement.

The programme will also be beneficial for those requiring an in-depth understanding of the quality management international standard ISO 9000:2000 series and how it can be used to develop and improve their organisations quality management systems.

4 days
Course aims: 

This programme is designed to equip participants with a comprehensive understanding of the development and application of quality management techniques as well as working knowledge of the ISO 9000:2000 international quality standards and the eight fundamental principles of the new standard.

It will give participants a broad understanding of other quality initiatives such excellence model, benchmarking, six-sigma and other systems. Plus how the various initiatives can be used in a complimentary way.

Participants will also learn the theory and practical skills of implementing and auditing quality management systems, plus how to develop and apply best practices in the areas of quality management.

Course outline: 
  • Quality management systems fundamentals and vocabulary
  • Concepts of quality, its history and development
  • ISO 9000:2000 series standards and other quality initiatives
  • Other Management systems standards: IS14001 and OHSAS 18001,
  • Benefits of quality management system
  • process approach to quality management systems
  • The eight fundamental principles of quality management
  • Setting quality objectives
  • Identifying responsibilities for quality systems
  • Identifying organisational culture, processes, behaviours that help / hinder effective quality management
  • Developing sustainable quality management culture throughout the organisation
  • Write up work instructions, policy statements and procedures
  • Continual improvement
  • ISO 9001:2000 clauses requirements
  • Review current practices and new techniques required
  • Maintain and improve the quality management system
  • ISO 9001:2000 implementation framework
  • Planning, documenting and implementing the system
  • Auditing techniques compatible with ISO 9001:2000
  • How to plan, perform and report on an audit
  • How to take corrective action
  • Managing registration projects
  • Beyond registration
  • Action plan