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Total Quality Management Masterclass

Who should attend: 
  • Quality Management and Quality Assurance practitioners
  • Members of Performance Management, Improvement and Delivery Teams
  • Directors, Senior Managers and Managers responsible for determining and implementing quality management within an organisation or department.
  • Engineering, Technical, Operations, Projects, Human Resources and other Staff involved in organisational improvement and performance evaluation
5 days
Course aims: 

This course provides a comprehensive understanding of Total Quality Management - what it is, the benefits, how it can be used and how to embed quality right across the organisation.

The programme will provide participants with leading insights and knowledge on what it takes to achieve and cultivate sustainable world-class quality standards. It will also gives them the practical skills and tools necessary to develop and implement successful total quality management systems.

Course outline: 
  • Introduction to Total Quality Management
  • The concepts of Total Quality Management
  • The philosophy behind Total Quality Management
  • Other quality initiatives: Six Sigma, EQMF, etc
  • Benefits of Total Quality Management:
    • To the customer – improved quality
    • To employees – increased motivation and satisfaction
    • To the organisation – better performance/ competitive advantage/ increase profitability / an more
  • The fundamentals of Total Quality Management:
    • The core principles in achieving Total Quality Management
    • Prevention not correction
    • Customer focus
    • Supplier focus
    • Best value in public service
    • Staff focus
    • Stakeholder focus
  • Techniques used in Total Quality Management: process management and improvement / benchmarking for quality / cause and effect / performance measurement / Cost of quality / etc
  • Implementing Total Quality Management:
    • Principles into practice
    • Leadership, people involvement and development
    • Organisational culture and attitudes
  • Barriers to quality achievement
  • Corporate social responsibility / corporate governance
  • Quality audit
  • Taken corrective actions
  • Certification
  • Continuous improvement
  • Action plan